Author: Roxanne Brown

    Stone Edge Error - Compile Error at Start-Up A recent Microsoft Office 2010 Update (KB3085515) is causing a Compile Error when starting Stone Edge; and you will be unable to log in to the system. Not the best way to start your day! Stone Edge was quick to respond to this technical issue that affected a number of users yesterday and posted the steps to fix your system on their forum. We also sent out alerts to our users; hoping to warn our clients before they installed the update - luckily this helped a number of clients avoid this frustration altogether. Thank you Stone Edge for the quick response! In case you've installed the update we thought we would also post the fix here. Use The Steps Below…

We were thrilled to learn that the new owner of Stone Edge accepted an invitation to join us at the conference in April.  Weiwei Li, the new owner of Stone Edge, is not only attending CommCon 2016, he will also be the guest speaker for the Future of Stone Edge Moving Forward session scheduled for Saturday, April 2nd, 9:10 - 10:00 am. (more…)

Communiqué & Stone Edge User Conference 2016 We are thrilled to be a part of CommCon 2016  April 1st – 3rd, 2016! Altaireon, the creator of Communiqué, has announced CommCon 2016 and we couldn’t be more excited!  CommCon 2016 is a solution-oriented conference geared towards Communiqué and Stone Edge users; it’s packed full of great content, networking opportunities, practical ideas and invaluable tips.  It will be held at the Walt Disney World Swan and Dolphin Resort in Orlando, FL. Barney Stone, the original founder of Stone Edge, will be with us again this year; as will Steve Cisick from Technology Copilot. Head over to the CommCon 2015 highlight page and check out the comments from the October 2015 conference. Register today to reserve your seat for the 2nd Annual Communiqué…

              According to Intuit, there actually is a legitimate version of the SPAM Intuit email that we discussed last week. Read here about the legitimate email:  https://support.quickbooks.intuit.com/support/articles/INF29169 However, at least two of the emails that I received were SPAM; so please be careful!  Make sure not to click on any links within the email – go directly to the Intuit site through a separate browser or download the update when QuickBooks prompts you to. As always, feel free to ask if you have any questions. Rox :-)

              If you receive an email telling you that an action is required and you need a critical QB Security update, do NOT do it! There is a spam email going around that looks like this: Action Required: Critical QuickBooks Security Update Intuit has released a critical update to your QuickBooks software which includes enhanced sign-in security features to protect your account information. Your QuickBooks data will not be impacted by this update. Please follow the steps below as soon as possible to ensure uninterrupted service for all of your QuickBooks features. FYI, Intuit would never send an email like this. If you have any questions, don't hesitate to ask! Rox :-)

Exciting news – The first ever Communiqué User Conference – CommCon 2015 will be taking place this coming October 9th thru 11th 2015.   If that’s not exciting enough, the location will be in Walt Disney World, FL!  I am thrilled to have been asked to be a Session Moderator; I can’t wait to meet everyone in person! (more…)

              On July 29th, 2015, Microsoft introduced its newest operating system, Windows 10. It is being rolled out in phases so you may or may not have received an alert that your copy is ready for download yet.   I know many of you like to be early adopters; however when it comes to a new operating system it’s typically best to wait a bit – especially when you are a business owner. To learn more about Windows 10, see the official Microsoft Windows 10 FAQ page. What versions of QuickBooks are supported on Windows 10? QuickBooks 2015: Based on initial testing, Intuit has found no issues with running QuickBooks 2015 on Windows 10. QuickBooks 2014 and earlier: If you use QuickBooks 2013 or 2014, it is recommended…

Join us for a webinar on Tuesday June 30th at 2 p.m. EDT; we will be showcasing the many new features in Communiqué for Amazon Sellers Central.   (more…)

Be on the lookout for an email from ‘Intuit’ telling you your credit card was declined; chances are it’s another round of spam/phising ploys! This is another incarnation of spam emails seemingly from Intuit that looks very real. Do NOT Click on any links! (more…)

Did you miss our webinar on Tuesday on the awesome new Inventory Monitor feature for StoneEdge users from Altaireon?  Good news – we have another one Thursday May 14th at 1 p.m. EDT!  For more details and registration; go to: https://attendee.gotowebinar.com/register/1232610075659109122 This webinar will highlight Communiqué’s new Inventory Tracking feature that is now part of their Inventory Monitor, learn how it can help you track fluctuations with your inventory and QOH drift.  With the new tracking feature, you will finally have accurate Inventory as of quantities, as of dates, and valuations for any given day.   That’s right – no more worrying about running your reports at the end of the day every month! Communiqué features a new companion report  – the “Inventory Tracking Analyzer”  – located in the Reconciliation & Utilities…