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Roxanne Brown

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Rox@consulting4qb.com

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Roxanne Brown
Advanced Certified QuickBooks ProAdvisor

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Stone Edge Error – Compile Error at Start-Up

A recent Microsoft Office 2010 Update (KB3085515) is causing a Compile Error when starting Stone Edge; and you will be unable to log in to the system. Not the best way to start your day!

Stone Edge was quick to respond to this technical issue that affected a number of users yesterday and posted the steps to fix your system on their forum. We also sent out alerts to our users; hoping to warn our clients before they installed the update – luckily this helped a number of clients avoid this frustration altogether. Thank you Stone Edge for the quick response!

In case you’ve installed the update we thought we would also post the fix here.

Use The Steps Below From Microsoft To Uninstall This Update:

Windows 10

1.Go to Start, enter View Installed Updates in the Search Windows box, and then press Enter.

2.In the list of updates, locate and then select update KB3085515, and then select Uninstall.

Windows 8 and Windows 8.1

1.Swipe in from the right edge of the screen, and then select Search. If you’re using a mouse, point to the lower-right corner of the screen, and then select Search.

2.Enter windows update, select Windows Update, and then select Installed Updates.

3.In the list of updates, locate and then select update KB3085515, and then select Uninstall.

Windows 7, Windows Vista and Windows XP

1.Go to Start, enter Run, and then select Run.

2.Enter Appwiz.cpl, and then select OK.

3.Use one of the following procedures, depending on the operating system that you’re running.

            Windows 7 and Windows Vista

                               Select View installed updates.

                               In the list of updates, locate and select update KB3085515, and then select Uninstall.

            Windows XP

                               Select the Show updates check box.

                               In the list of updates, locate and select update KB3085515, and then select Remove.

 

If you have not installed this update please hold off on doing so.

We typically recommend that you not allow your computer to automatically install Microsoft updates because of issues like this. Instead set your computer to download the updates only so you can manage when they are installed.  You can then install the updates on off hours to make sure they don’t “break” anything in your environment. I learned this the hard way several years ago when an update took our entire network down for a day!  I have the system set to automatically download the updates and notify me – then I wait!  I always hold off for a few days to several weeks before I install any updates; this way I can monitor the forums for anything that may cause problems for me. This procedure has saved me a LOT of headaches over the years; not to mention time.

Have a great day!

Rox 🙂